DynwayProductions Refund / Exchange / Return Policy
If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy doing business with us. If there’s anything we can do to improve your experience, please contact us at contact@dynwayproductions.com , dynwayproductions@gmail.com , or through the contact form from our website dynwayproductions.com .
We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Contact us before starting a return / exchange process.
Returns:
We’ll accept return requests for items that are unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received. We require a receipt or proof of purchase. If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. If the item in question was bought during promotion (s) you will receive the exact value you bought it from.
In general, we do not accept returns for perishable items, intimate items, gift cards, downloadable products, personalized items, and beauty items.
If you wish to return your item, we must receive your request within 30 days of the date you purchased your item.
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment within two weeks average. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email contact@dynwayproductions.com within 30 days of purchasing your product to begin the process.
In certain situations, only a partial refund may be granted. Each return/ refund/ exchange will be handled specifically. Reason why you should contact us before starting the process.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You are responsible for ensuring your returned package arrives, we cannot guarantee that we will receive your returned item.